Remove solution conversation-intelligence
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6 Proven way to improve sales reps productivity with Cloud telephony

JustCall

A study on sales reps shows that sales agents only spent one-third of their time in selling and the rest of the time in manual work.[ That’s where a cloud telephony solution comes into the game, acting as a co-pilot for sales reps by handling all the manual tasks related to calls. Brutal, yet real!

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19 Important VoIP Features (Every Modern Business Needs)

JustCall

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Different solution providers offer different VoIP features; some could be very limited while others can have advanced capabilities. Sales dialer. Call analytics.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

These countries outsource their call center operations from less expensive countries like Asia to manage their budget and ease their business operations for a cost-effective business solution. It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions. But this is not all.

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Click-To-Call: How It Impacts the Customer Experience

aircall

Almost everybody does this; browsing to get details on the solution to a given problem. With click to call, it is easier to access than Freephone, faster than email and delivers higher conversion rates than either medium. As it is designed to capture serious inquiries, you can be sure that every call has substantial sales potential.

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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

taking notes, updating contact details in CRM, etc.). Sales managers often call upon providing customers with a solution as quickly as possible. However, the speed of the conversations doesn’t often overlap with their quality. Properly built scripts serve as helpful prompts during the conversations.