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Contact Center Forecasting Fundamentals #2: How to Master Workforce Forecasting

Injixo

In the first blog article of our Contact Center Forecasting Fundamentals series, we covered different methods to forecast workload. That is, in fact, the first step in the process.

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Offer More Consistent Customer Service with Accurate Workload Forecasts

Brad Cleveland Blog

Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.

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Offer More Consistent Customer Service with Accurate Workload Forecasts

Brad Cleveland Blog

Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.

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10 Causes of Inaccurate Forecasts (and How to Avoid Them)

Brad Cleveland Blog

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.

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10 Causes of Inaccurate Forecasts (and How to Avoid Them)

Brad Cleveland Blog

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.

article thumbnail

10 Causes of Inaccurate Forecasts (and How to Avoid Them)

Brad Cleveland Blog

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.

article thumbnail

10 Causes of Inaccurate Forecasts (and How to Avoid Them)

Brad Cleveland Blog

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.