InGenius

APRIL 1, 2020

As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. As a result, it makes sense that contact centers would change their approach to how they service their customers. The different types of contact center.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Inbound sales 62

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. In addition to this, they are also trained in upselling techniques.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

FEBRUARY 11, 2022

Achieving established monthly, quarterly, and annual sales targets. Upselling, and cross selling products and sellers. In order to qualify for the role of a sales associate, you need to have the following skills and qualifications: High school degree required. Inside Sales. Sales Contact Center Software.

Sales 52

Sales B2C call center software B2B 52