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Complaint resolution

Customer emotions

Act Now To Turn Customer Pain Points into Pleasurable Profits

Beyond Philosophy

AUGUST 3, 2016

consumers switched providers because of a poor experience, and 80% of these switches could have been avoided through better complaint resolution. I recently wrote about my ISP, Bright House (part of the Time Warner communications companies, or rather Charter ) because of insufficient problem resolution.

Complaint resolution

Complaint resolution Consulting Consulting Customer emotions

What Customer-Centric Companies Must Do To Become Customer-Obsessed

Beyond Philosophy

JULY 5, 2015

Customer Focus. Recognizing the information needs of their customers, they invest in altruistic content creation (over advertising); and they communicate proactively and in as personalized a manner as possible. Customer obsession, what I refer to as ‘inside-out’ customer-centricity, has been a frequent subject of my blogs and articles.

Customer centricity

Customer centricity Complaint resolution Banking Enterprise

Customer Contact Central

Act Now To Turn Customer Pain Points into Pleasurable Profits

What Customer-Centric Companies Must Do To Become Customer-Obsessed

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