Blog Chatbots Contact Center Seminar 
Aspect
OCTOBER 25, 2018
We recently held the first in a series of breakfast seminars outlining the current challenges being faced by customer contact teams. The event, held in the beautiful setting of Tower Bridge aimed to provide insights on how organisations can transform their contact centres to remain competitive in an increasingly difficult landscape.
Anexa BPO
NOVEMBER 6, 2022
The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.
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Horizon CX
MARCH 19, 2022
But I digress, that’s another topic for another blog. For example, when issues arise that cannot be managed online or through a chatbot, contact by phone may be the only viable option. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media.
Aspect
MARCH 20, 2018
Dr Michaud is responsible for the innovative capabilities behind Aspect’s chatbot technology – already being successfully used by brands including Lidl and Edwardian Group London. Tomorrow (Wednesday 21 st March) at 11.45am, Dr Michaud will present a seminar, Why contact centres need NLP technologies , in Theatre 11.
Netomi
JANUARY 5, 2022
So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast.
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