Blog Chatbots Chief Customer Officer Consulting 
Netomi
JANUARY 5, 2022
Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Arie Goldshlager.
Pointillist
JUNE 6, 2018
I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. Annette: I am excited about the changes that the application of Artificial Intelligence are bringing about in the field of customer experience. Is it within Marketing, Operations or some other function?
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Pointillist
MAY 19, 2020
Connecting cross-channel behavior and business unit data is crucial to improve APH, achieve cross-sell goals and meet customer needs. “ Jeff Sheehan Customer Experience Consultant CX JS Consulting Data silos are the primary barrier for effectively measuring and improving customer experiences.
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?
Beyond Philosophy
MAY 12, 2021
Porte says 88 percent of respondents invested in cloud-based customer engagement solutions for workforce management, compliance, security, and fraud solutions. Also, AI was high on the lists, as well as chatbots and intelligent virtual assistants. Voice of the customer continues to be a hot investment, too.
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