category Customer Care Nearshoring Blog Related Topics 
Global Response
MAY 22, 2023
Inbound Call Centers Inbound call centers handle inbound customer calls and customer support. Outbound Call Centers Outbound call centers focus on outgoing calls and customer research, marketing or sales. For example, you might use nearshore agents for inbound calls and offshore agents for outbound calls, or vice versa.
Global Response
SEPTEMBER 11, 2023
An outsourced call center is an external team that manages call center operations to respond to customer communications and inquiries. Call centers may focus on simply inbound or outbound customer calling (or both), or they may serve as a contact center and manage multiple types of customer communications.
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