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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

(You should also check out, 4 Contact Center Reports to Start Off Your Year.). Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences.

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4 Insightful Contact Reports You Should Be Reading

Fonolo

(You should also check out, 4 Contact Center Reports to Start Off Your Year.). Contact Center Priorities for 2018. Who wrote it: Contact Center Week / IQPC. About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences.