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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

At HoduSoft , we strongly believe that call centers and contact centers should do whatever it takes to manage their daily operations as efficiently and effectively as possible. The way a call center is managed goes a long way in determining its success or failure. How Does a Call Center Work?

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4 Insightful Contact Center Reports You Should Be Reading

Fonolo

About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals.

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4 Insightful Contact Reports You Should Be Reading

Fonolo

About: We read, and blog about, a lot of content from Call Center Week. They are a division of IQPC, which produces the Call Center Week conferences. (If For this report they surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals.