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The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. And it will make it easier to build strong relationships and a strong culture of customer centricity.

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The Top Trends in Customer Service for 2016

Comm100

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. Gone are the days when companies could offer only phone and email options for customer service and technical support. All Channels – All the Time. Download Now.