Bilingual agents Interactive Voice Response Technology Virtual Agent 
BlueOcean
OCTOBER 4, 2023
With the integration of the platform and an effective IVR, your customer accesses support end-to-end in the language of their choice. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning. The most recent census reports that 21.4%
Global Response
APRIL 17, 2023
Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.
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