Outsource Consultants

OCTOBER 2, 2018

Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. It can help optimize performance and provide initial and ongoing training for the agents. This allows contact centers to be more selective as they evaluate and hire prospective agents.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

JUNE 20, 2023

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

JULY 17, 2023

As the technology slowly becomes obsolete, it becomes harder and harder to make the required upgrades to keep up with consumer expectations, and harder to find the talent and expertise trained in legacy software to actually execute the required changes. Ready to see how cloud-based solutions can help your team thrive?

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62