Bilingual agents, First call resolution and Marketing

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Bilingual agents

First call resolution

Marketing

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

of Canadians speak French as a first language. The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction.

Customer Support

Customer Support Bilingual agents outsourcing Contact Center

Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Balto

SEPTEMBER 29, 2022

Offering bilingual support is a step in the right direction for today’s contact centers. However, those “press #2” interactions also open the door to a massive growth opportunity with the Spanish-speaking market. There are now more than 62 million Hispanic residents , and more than half are bilingual or exclusively Spanish-speaking.

Contact Center

Contact Center Bilingual agents First call resolution Call flow

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

Bilingual Customer Support: Where Live Agents and AI Coincide

Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Webinars

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