Bilingual Customer Support: Where Live Agents and AI Coincide
BlueOcean
OCTOBER 4, 2023
But what mix of live agents versus AI is best for your business? You are either paying for a highly skilled bilingual resource who may only use that second language on a small percent of the calls they handle; or you have uni-lingual resources who are under utilized throughout their shift. of Canadians speak French as a first language.
124 
Let's personalize your content