BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? The value of that improved metric plays a big role in the client’s bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

JULY 23, 2023

In many people’s minds, a call center conjures up images—or memories—of speaking to a hardly-understandable agent working long hours in another country, providing the bare minimum service or worse, unequipped to really offer much service at all. With an outsourced call center, bilingual agents are common.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

For international companies, these languages are a must for customer support. Tunisia has a strong ICT infrastructure, providing consistent and reliable support for international businesses. This begins by identifying—and tracking—core KPIs (Key Performance Indicators), or metrics for success and quality—amongst your team.

Call Center 62

Call Center outsourcing Bilingual agents Education 62