Bilingual agents Customer Care Customer Experience outsourcing 
BlueOcean
OCTOBER 4, 2023
The impact of bilingual support on the customer experience cannot be understated. The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. But what’s the best approach?
Outsource Consultants
OCTOBER 2, 2018
Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. This makes these vendors excellent options for a company seeking to provide quality bilingual customer experiences.
Global Response
NOVEMBER 14, 2023
One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Ready to perfect your CX?
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