Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

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Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. This is why many companies with seasonal demand turn to BPO outsourcing to manage their call centers.

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Global Response

JULY 17, 2023

They’re also easy to use, easy to set up, integrate seamlessly with other technology and provide a better experience—for both your agents, your team and your customers. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time.

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Global Response

NOVEMBER 14, 2023

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Can multilingual support be integrated with existing CRM systems?

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