Global Response

APRIL 17, 2023

Feature #1: Multilingual Support While multilingual support might seem like a “nice-to-have,” especially for companies who focus primarily on a US-based audience, the data tells a different story: 72% of consumers said they’d be “more likely to buy a product with information in their own language.” Ready to perfect your CX?

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Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

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Global Response

SEPTEMBER 11, 2023

Inbound call centers focus specifically on inbound calls, and may not have the capacity or technology to manage outbound calling to customers. Inbound call centers are a great solution for overflow or after-hours customer support. Outbound call centers. Ready to perfect your CX?

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