Bilingual agents Call Center Consulting Customer Service 
Outsource Consultants
DECEMBER 13, 2023
Being close to the US and having a long history of tourism has helped Caribbean call centers learn a lot about American culture. This makes them well-suited for handling customer support services for US companies. The Dominican Republic and Puerto Rico , for instance, stand out as exceptional sources of such talent.
Global Response
FEBRUARY 13, 2022
It’s certainly key for your business, but does it matter for your call center? There are a number of various location-based models for call centers, and which is right for you depends on a number of factors. Of course, an in-house call center model keeps your call center literally within your own team.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Outsource Consultants
NOVEMBER 17, 2023
In today’s interconnected world, businesses face many challenges that can disrupt call center operations and make it difficult to run smoothly. To mitigate these risks, proactive organizations are adopting a smart solution called geo-redundancy. Many outsourcing destinations employ skilled, bilingual agents.
Outsource Consultants
SEPTEMBER 11, 2018
Guatemalan contact centers are compliant in HIPAA, PCI, and FCRA. They provide omnichannel capabilities such as traditional inbound and outbound voice services, email, live chat support, and social media customer service. El Salvador has deep bilingual agent (English and Spanish) capacity. El Salvador.
Outsource Consultants
OCTOBER 2, 2018
This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. Credit card services. Communications. Consumer goods. Appointment setting and reservations.
Expert insights. Personalized for you.
67 
Let's personalize your content