Bilingual agents call center solutions Management Service level 
Global Response
JULY 23, 2023
While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.
Global Response
JUNE 20, 2023
With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. You’ll also have to manage recruitment, onboarding and training for each staff member. Deploying the right technology.
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