Bilingual agents, call center solutions and Service level

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Bilingual agents

call center solutions

Service level

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Global Response

JULY 23, 2023

While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US. As a result, language barriers decrease or are eliminated altogether, aiding in communication and improving service levels and customer experiences.

Call Center

Call Center outsourcing Bilingual agents Service level

Tunisia Call Centers: Are They Right for Your Organization?

Global Response

JUNE 20, 2023

With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. Tunisia has been ranked as one of the leading nations for innovation and business growth across the Middle East and North Africa (MENA) region.

Call Center

Call Center outsourcing Bilingual agents Education

Customer Contact Central

6 Reasons to Avoid Hiring a Call Center (and How to Overcome Them)

Tunisia Call Centers: Are They Right for Your Organization?

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