Bilingual agents Blog Contact Center outsourcing 
BlueOcean
OCTOBER 4, 2023
We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. The most recent census reports that 21.4% of Canadians speak French as a first language. It’s our thing. So, of course, we’re biased.
Global Response
SEPTEMBER 11, 2023
Traditional call centers offer support for inbound or outbound customer communications via voice calls. Contact centers. Contact centers are more robust operations that support multi-channel or omnichannel solutions. The good and bad news is when it comes to outsourcing your call center , there’s a lot of options.
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Global Response
NOVEMBER 14, 2023
One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. Modern technology makes this possible—if your contact center makes use of it.
Global Response
JUNE 20, 2023
In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?
Global Response
JULY 17, 2023
Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. In fact, cloud-based call center solutions can be even more secure than on-premise call centers.
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