Outsource Consultants
DECEMBER 21, 2023
Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. Customers respond positively when the agent on the other end of the call gets their local context. With consultancies like Outsource Consultants, you have options to enhance your BPO strategies.
DMG Consulting
APRIL 16, 2019
These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud.
Comm100
FEBRUARY 16, 2018
There will be more big data security breaches,” she writes. People will wring their hands and talk about how important it is to do better, but little will actually happen to stop data breaches. For contact centers, it could mean buckling up for more work-from-home agents – or outsourcing to agents around the globe.
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