Workforce Optimization Ushers in the Real-Time Contact Center
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. AI-enabled bots and IVAs will deliver information and provide answers more quickly and accurately than poorly trained agents, and they’ll do so more cost-effectively; this will profoundly change market dynamics.
48 
Let's personalize your content