ShepHyken

FEBRUARY 18, 2020

How to Fish the “Big Data Lake” for Customer Experience Insights. Top Takeaways: It isn’t enough to simply gather data. Top Takeaways: It isn’t enough to simply gather data. Data collection without action is a waste of time. The Customer Experience Revolution. Shep Hyken interviews Claire Sporton.

Big data 298

Big data SaaS Employee engagement Customer Experience 298

ProProfs Blog

JUNE 30, 2020

How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Rajat Paharia talks about creating a human motivated system that helps you boost consistent engagement among partners, employees, and customers. The SaaS Sales Method for Customer Success and Account Managers.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. This is an especially useful resource for B2B, SaaS, and subscription-based companies. Loyalty 3.0:

Customer Service 71

Customer Service Gamification Consulting Consulting 71

delighted

JANUARY 7, 2020

For SaaS companies, in particular, they can expect to increase revenue by $1 billion. Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. eNPS is commonly used as a happiness metric within a wider employee engagement context.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40