Big data Employee engagement Gamification Metrics 
Fonolo
NOVEMBER 17, 2020
As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees.
Natalie Petouhof
FEBRUARY 28, 2016
Managing performance and productivity in a typical enterprise is no easy task, given disparate systems, complex processes and the differences in performance metrics between roles and functions. Is the performance of employees consistent across time? What Does Gamification Have To Do With Performance?
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Comm100
SEPTEMBER 22, 2016
How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Loyalty 3.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.
ProProfs Blog
JUNE 30, 2020
How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Rajat Paharia talks about creating a human motivated system that helps you boost consistent engagement among partners, employees, and customers. Loyalty 3.0: Author: Rajat Paharia. Goodreads Rating: 3.8/5.
TechSee
MARCH 7, 2019
With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.
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