DMG Consulting

AUGUST 17, 2017

View this document on the publisher’s website. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. This Big Data application is intended to track, evaluate, and measure activities and sentiment at every step of the customer journey.

Contact Center 69

Contact Center Technology Big data Gamification 69

DMG Consulting

APRIL 16, 2019

View this document on the publisher’s website. These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Balto

SEPTEMBER 12, 2023

It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Natalie Petouhof

FEBRUARY 21, 2016

It takes time to not only do a great project but also document it! Data to Decisions – Using data to make informed business decisions. examples: big data, predictive analytics) . Digital Marketing Transformation – Personalized, data-driven digital marketing. . Don’t kid yourself.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40