Big data Document Gamification Virtual Agent 
DMG Consulting
AUGUST 17, 2017
View this document on the publisher’s website. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. This Big Data application is intended to track, evaluate, and measure activities and sentiment at every step of the customer journey.
DMG Consulting
APRIL 16, 2019
View this document on the publisher’s website. These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud.
Expert insights. Personalized for you.
69 
Let's personalize your content