Big data Customer Experience Metrics White Paper 
Mindtouch
MARCH 3, 2017
Back in 1997, Michael Cox and David Ellsworth first coined the term “big data” as we understand the term today. For Cox and Ellsworth, “big data” names the challenge of visualizing extremely large amounts of computer data that (in those days) exceeded the capacities of local systems. Numbers Aren’t the Whole Story.
Fonolo
FEBRUARY 15, 2018
Here are five things you can do to take your contact center to customer relationship center. Go beyond the standard call center metrics! Find where your customer live and expose your brand to those channels. Technology has made it simple to track customer preferences, and big data provides trends and insights.
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Callminer
SEPTEMBER 14, 2020
They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs. That requires involvement in process design and improvement, workload planning and metric and KPI analysis. Michael Sena. Kirk Chewning. kirkchewning.
CSM Magazine
JANUARY 12, 2021
At this stage, it is important to be open with customers that the virtual assistant is in training. Using this approach, customer experience (CX) leaders can quickly identify what customers want and track intent trends to train the AI tool to learn from each interaction. How many visitors request transfer to a live agent?’
Jon Arnold
OCTOBER 16, 2020
Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. Clearly CX involves many moving parts, and it’s not hard to see why contact centers are getting overwhelmed with this data deluge. The mind boggles.
Xaqt
FEBRUARY 6, 2020
Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. There are also drill-down reports that promise to let your managers slice and dice their data anyway they choose. Rewind it Back Let's take a look back to 2005 when "Web 2.0" technologies were first emerging.
Vistio
OCTOBER 5, 2021
In that same realm as we move forward with our interview, can you share a little more about your day-to-day role and responsibilities, particularly apart from your writing, how you advise senior leaders in the customer experience realm. .
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