Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I
COPC
SEPTEMBER 5, 2019
the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. “… the technology revolution (e.g.,
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