COPC

SEPTEMBER 5, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. “… the technology revolution (e.g.,

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. “… the technology revolution (e.g.,

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 3, 2019

re-establishment of industry standards.”. Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g.,

industry standards 40

industry standards Enterprise Technology Self service 40

ChurnZero

OCTOBER 22, 2020

Integration with voice of the customer and account-based marketing platforms will help with these goals. These solutions are also relevant to companies with customer experience programs, and can be used to fill the gaps within their existing sales, marketing and customer support processes.”.

CRM 59

CRM Customer retention Technology Best practices 59

SmartKarrot

APRIL 17, 2023

Choosing the Right AI Chatbot for Your Business Choosing the right AI chatbot for your business can be a daunting task, but it is essential to ensure that the chatbot meets your business needs and provides a seamless customer experience. An AI-powered virtual assistant can be highly effective to maximize customer success.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10