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Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for customer-facing agents. Everybody knows that.

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Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for customer-facing agents. Everybody knows that.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.

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The Impact of Digital Disruption on B2B Companies

SmartKarrot

Do you need some examples to understand the above explanation? Let us give you a few examples for your clarity. #1 Before the internet era, businesses relied on magazines, newspapers, radio, and television for advertisements. Earlier advertisements were product-centric internet paved the path to making it customer-centric. #3

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