Remove Big data Remove Customer centricity Remove Customer effort Remove Upselling
article thumbnail

The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

Talkdesk

We know when a package delivery is delayed, when an app crashes, when a device is not being used and when a customer walks out of a store empty-handed. These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40
article thumbnail

The CSAT Revolution: How a Traditional Metric is Disrupting Customer Service Standards

Talkdesk

We know when a package delivery is delayed, when an app crashes, when a device is not being used and when a customer walks out of a store empty-handed. These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40