Big data Customer Care Enterprise Gamification 
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Why Gamification Matters.
DMG Consulting
MARCH 9, 2020
They are investing in AI, robotic process automation (RPA), big data, knowledge management (KM) and digital-first solutions, as well as cloud servicing initiatives. Companies have begun the process of digital transformation, building omni-channel service environments and implementing robotics to automate redundant and manual tasks.
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Natalie Petouhof
FEBRUARY 28, 2016
Why Is It Important to Balance Cost, Quality and Customer Service? Managing performance and productivity in a typical enterprise is no easy task, given disparate systems, complex processes and the differences in performance metrics between roles and functions. What Does Gamification Have To Do With Performance?
Natalie Petouhof
FEBRUARY 21, 2016
Special recognition will be given to projects that seek to redefine how the enterprise uses technology on a large scale. September 7, 2016 finalists announced and invited to Connected Enterprise. October 27, 2016 Winners announced, SuperNova Awards Gala Dinner at Connected Enterprise . Then we are looking for you! Why bother?
Natalie Petouhof
MAY 11, 2016
. • Data to Decisions – Using data to make informed business decisions. big data, predictive analytics). • Digital Marketing Transformation – Personalized, data-driven digital marketing. • Future of Work: Social Business – The technologies enabling teams to work together efficiently.
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