COPC

SEPTEMBER 5, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We definitely wanted to avoid this. In 2018, our forecasting accuracy had reached 96%. Q: How have Ant Financial and COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We definitely wanted to avoid this. In 2018, our forecasting accuracy had reached 96%. Q: How have Ant Financial and COPC Inc.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 3, 2019

is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. We definitely wanted to avoid this. Here’s what he had to say: Q: How have Ant Financial and COPC Inc.

industry standards 40

industry standards Enterprise Technology Self service 40