Big data Consulting Customer Experience Virtual Agent 
DMG Consulting
MARCH 9, 2020
DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.
DMG Consulting
AUGUST 31, 2018
Social media is highly dependent on real-time responses; omni-channel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; globalization has opened the door to worldwide resources and requires immediate responses for customers across the globe; etc. Learn more at www.dmgconsult.com.
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DMG Consulting
OCTOBER 4, 2017
Thank you for your interest in DMG Consulting’s publications. Almost every year, contact center leaders are asked to reduce operating costs and improve productivity while enhancing the customer experience. Executives care about the customer journey, but they are incented and compensated to keep costs down and profits high.
DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Its theme was (and still is) simple—to use the real-time capabilities of contact centers to assist people (customers, prospects, partners, the public, etc.) of capturing feedback from customers. who interact with them.
Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition.
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