Outsource Consultants
DECEMBER 21, 2023
Customers respond positively when the agent on the other end of the call gets their local context. Leveraging Big Data for Proactive Service The use of Big Data in outsourced call centers is a recent, yet impactful, development. It turns a routine support call into a moment of genuine connection.
DMG Consulting
MARCH 9, 2020
DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.
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DMG Consulting
AUGUST 17, 2017
Thank you for your interest in DMG Consulting’s publications. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Please complete the registration form below. First Name * Last Name Email Address *. Monthly DMG Newsletter.
DMG Consulting
AUGUST 31, 2018
These and many other technological and social innovations have been enabled by mega trends that include big data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart-device” generation), the gig economy, and of course, the cloud.
DMG Consulting
NOVEMBER 13, 2018
Machine learning is a method of data analysis that uses statistical algorithms to detect patterns and predict future outcomes without explicit programming. When the application ingests new data, it assimilates the information to “learn” and iteratively adapt its actions.
DMG Consulting
OCTOBER 4, 2017
Thank you for your interest in DMG Consulting’s publications. In any case, these three applications can make major contributions to enterprises, customers, and agents, and should be considered by all contact centers as they begin to plan their 2018 budgets. Intelligent Virtual Agents (IVAs). Monthly DMG Newsletter.
DMG Consulting
MAY 21, 2020
Big Data solutions: Data repositories are an essential component of all AI and machine learning initiatives. In some cases, Big Data solutions are new applications that were created or enhanced to collect and deliver the information needed to power an AI initiative.
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