Big data Consulting Customer emotions Technology 
Beyond Philosophy
JANUARY 23, 2017
That’s the goal of Carnival Corporation’s new Ocean Medallion technology , a wearable device that will debut on the Regal Princess cruise ship later this year. It follows on the heels of Disney’s MagicBand and a similar device on Royal Caribbean cruises, but it goes even farther in predicting and responding to customer needs and desires.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Some hints: big data, omnichannel, personalisation, AI and organizational culture.
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NobelBiz
AUGUST 3, 2021
After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. Technology: Do you have the edge? How much could your agents increase their performance if technology aided them?
Beyond Philosophy
NOVEMBER 19, 2020
These clues affect our emotions, shape our attitudes, and guide our actions. He says we need to begin to understand customer emotions and what stimulates them. It appeals to me because it uses a data-driven approach. The post What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?
Balto
SEPTEMBER 12, 2023
Conversation Intelligence: Gauging Customer Sentiments Conversation intelligence software uses Natural Language Processing (NLP) and machine learning to gauge customer sentiment. Instead, you can improve customer experience in physical branches by incorporating customer training venues with showroom-style designs.
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