NobelBiz

MARCH 29, 2022

To improve your customer service system, we propose you pair your satisfaction surveys with a cloud contact center solution (CCaaS). Indeed, combining a cloud contact center solution with a CRM is an excellent way to better your customer relationships and acquire more relevant data.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

NobelBiz

FEBRUARY 22, 2023

How to use Customer data analytics? There are several applications of customer data analytics in customer care or call center management. For instance, it helps give information on how customers use the products. Customized Dashboards are everything! And that’s where NobelBiz Omni+ comes in!

Analytics 52

Analytics Contact Center Call Center call center workforce 52

Fonolo

NOVEMBER 17, 2020

While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. 2) The Cloud Will Reign Supreme.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NobelBiz

MAY 10, 2022

Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data. This might include contact information, hobbies, career, and so forth. The fundamental approach determines what data is relevant for your campaigns and their goals.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52