Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using AI as of today, 31% are expected to add it over the coming 12 months. Where do we draw the line?

Big data 101

Big data Analytics Technology Contact Center 101

VocalCom

MAY 21, 2018

Big data can be used in many ways to provide proactive service. For example, it may reveal weak points in the contact center such as long average handling times or low rates of first contact resolution. In addition, big data can help brands understand their customers’ habits, such as buying preferences.

Customer effort 48

Customer effort Technology Interactive Voice Response Big data 48

NobelBiz

APRIL 19, 2021

As we entered the age of big data and made the shift from the call center to the contact center industry, resource management became one of the most important tactical business aspects. This complete solution is built to meet all the needs of a contact center, regardless of the industry, niche, or size.

Contact Center 52

Contact Center Management Call Center Contact center software 52

Cisco - Contact Center

NOVEMBER 26, 2019

The digital and AI revolution is underway and on track to bring extensive changes to all aspects of business, especially the contact center. As with the automobile, speed for competitive advantage using big data and customer behavioral insights are used to improve decisions.

Contact Center 95

Contact Center contact center solutions Transportation Government 95

NobelBiz

AUGUST 3, 2021

Data Management is key Even though big data is at the heart of an organization’s digital transformation, it is still important to understand how to acquire and handle data efficiently. Data management, whether through a user account, a website, or a form, is a lever for optimizing consumer interaction.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

NobelBiz

FEBRUARY 22, 2023

This is the point at which you transition from big data (thousands of documents and data) to Smart data (clear information that can be viewed and comprehended in the blink of an eye). Customized Dashboards are everything! Implementing a robust analytics foundation may help you adapt your business strategy.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

Dialer 360

APRIL 19, 2019

It won’t dissolve the achievements of contact center operations around the world. Cloud Contact Centers. Virtual and cloud call center offering boosts in efficiency with forever support. This is along with improves data security, adaptability, flexibility and specifically must be able and integrated virtual CRM platforms.

Call Center 24

Call Center Big data Contact Center Analytics 24

NobelBiz

SEPTEMBER 21, 2021

The bulk gathering and fine-tuning of consumer data (big data) can open up new possibilities in the field of predictive analysis, allowing smart data to intelligently anticipate the client’s next requirements. The post Personalized Customer Experience: How Can Your Contact Center be Effective?

Contact Center 52

Contact Center Personalization Customer Experience CRM 52

Fonolo

NOVEMBER 17, 2020

2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Source: The Contact Center Satisfaction Index Mid-Year 2013.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Connect

NOVEMBER 2, 2022

In recent history, the contact centre industry has seen tremendous technological innovation and advances. We deliver solutions and services that join up your employee and customer communications across platforms, across sites and across countries, in three core areas: Contact Centre Solutions , Unified Communications and Network Services.

Morale 40

Morale Cloud contact Benchmark Big data 40

NobelBiz

MAY 10, 2022

Leveraging call center analytics Contact centers have a significant quantity of data on their clients in the age of big data. This might include contact information, hobbies, career, and so forth. Agents must feel appreciated and valuable in a company to be engaged and driven to accomplish their tasks properly.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52