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Big data

Chief Customer Officer

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The Future of Cognitive AI in Customer Experience

Answer Dash

SEPTEMBER 19, 2017

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. Finally, AI allows applicable cross-channel insights to be gathered in real-time and applied to make better business decisions.

Customer Experience

Customer Experience Big data Chief Customer Officer Technology

Chatbots: The Smart Decision on Customer Service and Artificial Additives

Clarabridge

MARCH 7, 2017

Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. What if a customer has multiple orders, is travelling with a companion that paid for them both, or is using their company account and not their personal one? Disillusionment.

Chatbots

Chatbots Customer Service Interactive Voice Response Chief Customer Officer

Customer Contact Central

The Future of Cognitive AI in Customer Experience

Chatbots: The Smart Decision on Customer Service and Artificial Additives

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