Chatbots: The Smart Decision on Customer Service and Artificial Additives
Clarabridge
MARCH 7, 2017
Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. What if a customer has multiple orders, is travelling with a companion that paid for them both, or is using their company account and not their personal one? Disillusionment.
40 
Let's personalize your content