Big data Chief Customer Officer Customer Experience Wait times 
Answer Dash
SEPTEMBER 19, 2017
The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. Finally, AI allows applicable cross-channel insights to be gathered in real-time and applied to make better business decisions.
Clarabridge
MARCH 7, 2017
Meanwhile Silicon Valley and its UK cousin, Silicon Roundabout, are constantly cooking up ways for software to move customer experience out of the Dark Ages. Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. Innovation. Well done, us.
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