CX / VoC: DIY or Hire a Guide?
CX Journey
NOVEMBER 6, 2014
We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. Summary Deciding whether to build your own CX program, fully outsource the project, or find a hybrid middle ground isn’t an easy decision.
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