Big data Chatbots Customer Experience voip 
Jive
SEPTEMBER 21, 2018
The Internet of Things is expected to generate more data than we could possibly process—an estimated 600 zettabytes by 2020. Big Data is how we’ll make sense of it all, which is why the industry is expected to reach $102 billion by 2019. Mobile customer experience.
aircall
NOVEMBER 17, 2016
In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. One potential application of AI is to direct customer support.
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