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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • Natalie’s completed and published research and soon to be published content! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

CRM 40
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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

Description: “Be more data-driven!” Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Becoming data-driven isn’t about using data–it’s about using data correctly. That’s the mantra from the senior bosses, but what does it mean?