The Northridge Group

MARCH 28, 2022

The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. Human assisted” analytics – Our healthcare-trained contact center experts listened to customer calls and reviewed chat sessions. Impactful Results.

Healthcare 120

Healthcare Analytics Contact Center First call resolution 120

Robert Davis

OCTOBER 12, 2017

Artificial intelligence (AI), chatbots, omnichannel, cloud, big data and speech analytics (just to name a few) are disrupting 25 years of traditional thought about customer service. Understanding how to use the data to effectively improve the customer experience and KPI achievement still comes down to your people.

Contact Center 48

Contact Center Technology Journey mapping Big data 48

JustCall

AUGUST 23, 2022

Businesses are rapidly adopting big data, and artificial intelligence, particularly in response to the pandemic’s pressures. If you’re still relying on on-premises legacy systems for your contact center and other telephony needs, you could be wasting a lot of money. What about communication though?

Caller satisfaction 52

Caller satisfaction Entertainment Call flow CRM 52

Natalie Petouhof

FEBRUARY 22, 2016

Backed by a robust set of analytics, Contact Solutions’ personalization engine analyzes and adapts call flow and the pace of interactions based on caller behavior. Privacy and Security: Combating Contact Center Fraud. This will advancing mobile self-service and engagement.

Customer Experience 40

Customer Experience Customer Service Self service Analytics 40

Dialer 360

SEPTEMBER 7, 2018

Usually, user can touch throughout pictorial menus, speak to specific contact center agent. Even view holding time and select a call back option. Huge Data Analytics. With today trend towards a big data analytics is also helping thing to automate. Utilize the complex data sets from different sources.

Call Center 20

Call Center Interactive Voice Response Analytics Call flow 20