Big data Call flow Contact Center Self service 
The Northridge Group
MARCH 28, 2022
The benefits of data insights for healthcare contact centers are plentiful and therefore worthy of further exploration. Human assisted” analytics – Our healthcare-trained contact center experts listened to customer calls and reviewed chat sessions. Impactful Results.
Natalie Petouhof
FEBRUARY 22, 2016
The combination of Contact Solutions advances the Verint Customer Engagement Optimization ™ portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and analytics-driven personalization. Cloud-base Voice and Mobile Self-Service.
Dialer 360
SEPTEMBER 7, 2018
Usually, user can touch throughout pictorial menus, speak to specific contact center agent. Even view holding time and select a call back option. You can deliver an automated personalized & digital self-service experience to your voice caller. Huge Data Analytics. All at time the same.
Expert insights. Personalized for you.
120 
Let's personalize your content