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Guest Blog: Technology Trends That Will Govern the CX Landscape

ShepHyken

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. Shaista Haque is a marketing enthusiast at Ameyo call center software solutions.

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21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

The business analyst’s role is to evaluate the customer experience and then identify how to improve the customer experience either with software changes or call center script changes. Customer retention is vital, and poor call centers do not retain customers.