Big data call center software Personalization Service level 
ShepHyken
JUNE 30, 2017
Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. Shaista Haque is a marketing enthusiast at Ameyo call center software solutions.
Callminer
SEPTEMBER 14, 2020
A good analyst will track key metrics like call handle time, holding time and abandoned phone calls and correlate them with successful resolutions. Then key metrics of each agent can be analyzed to understand their personal shortcomings and specific training can be given to them.
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